I combine behavioural science, UX research, and strategic design to drive AI adoption that delivers real business value while maintaining ethics and compliance. With 5+ years in financial services, I understand how to expand access to financial services through technology.
Applied Anthropologist & UX Researcher
You're seeking an AI Business Analyst to drive strategic AI adoption across the enterprise, upskilling employees and connecting business needs with technology. Here's how my experience aligns perfectly with your requirements.
Support planning and execution of corporate AI initiatives, including pilots and enterprise rollouts.
Led 42+ research projects with high delivery success. Contributed to the design, build, and launch of enterprise-wide programmes impacting 1M+ users.
Analyze business processes across Finance, Operations, Sales, and Marketing to identify high-impact AI use cases.
Consulted across 7+ business units on how to apply behavioural tactics to products and services. Built foundational research repository used across the bank.
Contribute to frameworks for AI ethics, compliance, and risk management.
Deep expertise in ethical behavioural design. Trained in ThinkPlace's Ethics Toolkit with risk-based approaches to nudging ethically.
Develop programs to educate stakeholders on AI capabilities and ensure smooth adoption.
Launched a Behavioural Economics training programme for frontline staff. Expert in workshop facilitation, stakeholder management, and executive communication.
Build ROI models and cost-benefit analyses for AI projects.
Evidence-based approach to decision making. All recommendations backed by real customer conversations and behavioural evidence, with measurable impact tracking.
Define KPIs and monitor impact on efficiency, revenue, and customer experience.
Expertise in experimentation and KPI definition. Ran randomised control trials and tracked programme success - achieved 10% increase in product uptake.
Combining behavioural science with strategic design to drive deep, sustainable AI adoption.
"The promise of AI can only be fulfilled by understanding how and why people think and act the way they do."- BIT AI & Human Behaviour Report
Using behavioural insights to improve how AI is built. Understanding human cognition to create AI that truly serves user needs.
Driving deep AI adoption by addressing motivation, capability, and trust. Moving beyond shallow use to meaningful integration.
Designing AI systems aligned with human psychology. Ensuring transparency, fairness, and ethical considerations are embedded.
Helping organisations adapt to AI's impact. Building resilience and capability for continuous evolution.
Map the system, understand context, conduct behavioural research
Develop interventions using nudges and choice architecture
Run controlled experiments to validate and refine
Roll out with governance, measure and evaluate impact
A timeline of experience that prepared me for driving AI adoption.
Nedbank, Johannesburg
Supported the design, build and launch of a bank-wide behavioural-based loyalty programme. Spearheaded product strategy for a flagship Financial Wellbeing tool.
GE Vernova, Denmark
Supported the launch of a compliance tracking platform for on & offshore wind technicians.
University of Southern Denmark
Advanced study in applying information technology innovation within industrial design, development and production processes.
Denmark
Providing UX research and behavioural science consulting services to product teams.
Contributed to the successful design, build, launch and post-execution of a behavioural-based loyalty programme impacting 1M+ clients.
Led research strategy combining ethnographic interviews with nudge theory. Built a 201-slide research deck that became the bank's single source of truth.
Served as the behavioural science resource across the bank, embedding customer-centric thinking into product and communication design.
5+ years in behavioural research and product strategy within Financial Services
5 years at Nedbank leading cross-functional behavioural research initiatives
Applied understanding of AI adoption frameworks and behavioural approaches to AI implementation
Expert in turning complex research into actionable insights and business cases
Presented to C-level executives, trained frontline staff, facilitated cross-functional workshops
Action-oriented researcher who builds lasting capability, not just deliverables
I'm excited about the opportunity to bring behavioural science and human-centred design to Finastra's AI initiatives, helping expand access to financial services through strategic technology adoption.